Refund policy
Last updated: 3 November 2026
Right of withdrawal – 14 days
If you are not completely happy with your purchase, you have the right to withdraw and return products within 14 days of the day you received your order, without giving any reason. This applies to all products, including sale items.
Return conditions
Products must be returned in their original packaging, unused and without any alteration, exactly as you received them.
Products that cannot be returned
As provided by law (Article 3ib(e) of Greek Law 2251/1994, transposing Article 16(e) of Directive 2011/83/EU), the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. For our cosmetics, this means a product whose seal has been opened (e.g. protective film, safety sticker or sealed cap) cannot be returned.
How to return
- Email us at skinbar.gr@gmail.com within 14 days of receipt, with your order number and photos of the product.
- We will reply with the next steps for sending it back.
- Send the products back no later than 14 days from the day you informed us.
Return costs
When a return is made for a reason other than a defect, a missing item or an incorrect shipment, return costs are paid by the customer and amount to €7, which is deducted from the amount we refund.
Refunds
We refund you within 14 days of the day you informed us of your withdrawal, using the same payment method you used for your order, including any original delivery costs. We may wait until we have received the products back (or you have sent us proof that you sent them) before completing the refund.
Faulty or incorrect products
If you receive a faulty or incorrect product, or something is missing from your order, email us with your order number and photos. We will send you the correct product or refund you, at no extra cost. Your statutory guarantee rights always apply.
Contact
If you have any questions, email us at skinbar.gr@gmail.com.